Table of Content

1 Market Overview
1.1 Product Definition and Market Characteristics
1.2 Global Customer Engagement Solutions Market Size
1.3 Market Segmentation
1.4 Global Macroeconomic Analysis
1.5 SWOT Analysis

2. Market Dynamics
2.1 Market Drivers
2.2 Market Constraints and Challenges
2.3 Emerging Market Trends
2.4 Impact of COVID-19
2.4.1 Short-term Impact
2.4.2 Long-term Impact

3 Associated Industry Assessment
3.1 Supply Chain Analysis
3.2 Industry Active Participants
3.2.1 Suppliers of Raw Materials
3.2.2 Key Distributors/Retailers
3.3 Alternative Analysis
3.4 The Impact of Covid-19 From the Perspective of Industry Chain

4 Market Competitive Landscape
4.1 Industry Leading Players
4.2 Industry News
4.2.1 Key Product Launch News
4.2.2 M&A and Expansion Plans

5 Analysis of Leading Companies
5.1 Microsoft Corporation
5.1.1 Microsoft Corporation Company Profile
5.1.2 Microsoft Corporation Business Overview
5.1.3 Microsoft Corporation Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.1.4 Microsoft Corporation Customer Engagement Solutions Products Introduction
5.2 eGain Corporation
5.2.1 eGain Corporation Company Profile
5.2.2 eGain Corporation Business Overview
5.2.3 eGain Corporation Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.2.4 eGain Corporation Customer Engagement Solutions Products Introduction
5.3 Lithium Technologies
5.3.1 Lithium Technologies Company Profile
5.3.2 Lithium Technologies Business Overview
5.3.3 Lithium Technologies Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.3.4 Lithium Technologies Customer Engagement Solutions Products Introduction
5.4 OpenText Corporation
5.4.1 OpenText Corporation Company Profile
5.4.2 OpenText Corporation Business Overview
5.4.3 OpenText Corporation Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.4.4 OpenText Corporation Customer Engagement Solutions Products Introduction
5.5 Nice Systems
5.5.1 Nice Systems Company Profile
5.5.2 Nice Systems Business Overview
5.5.3 Nice Systems Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.5.4 Nice Systems Customer Engagement Solutions Products Introduction
5.6 SugarCRM
5.6.1 SugarCRM Company Profile
5.6.2 SugarCRM Business Overview
5.6.3 SugarCRM Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.6.4 SugarCRM Customer Engagement Solutions Products Introduction
5.7 Oracle Corporation
5.7.1 Oracle Corporation Company Profile
5.7.2 Oracle Corporation Business Overview
5.7.3 Oracle Corporation Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.7.4 Oracle Corporation Customer Engagement Solutions Products Introduction
5.8 International Business Machines Corporation
5.8.1 International Business Machines Corporation Company Profile
5.8.2 International Business Machines Corporation Business Overview
5.8.3 International Business Machines Corporation Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.8.4 International Business Machines Corporation Customer Engagement Solutions Products Introduction
5.9 ServiceNow Inc.
5.9.1 ServiceNow Inc. Company Profile
5.9.2 ServiceNow Inc. Business Overview
5.9.3 ServiceNow Inc. Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.9.4 ServiceNow Inc. Customer Engagement Solutions Products Introduction
5.10 Salesforce.com Inc.
5.10.1 Salesforce.com Inc. Company Profile
5.10.2 Salesforce.com Inc. Business Overview
5.10.3 Salesforce.com Inc. Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.10.4 Salesforce.com Inc. Customer Engagement Solutions Products Introduction
5.11 SAP SE
5.11.1 SAP SE Company Profile
5.11.2 SAP SE Business Overview
5.11.3 SAP SE Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.11.4 SAP SE Customer Engagement Solutions Products Introduction
5.12 Pegasystems Inc.
5.12.1 Pegasystems Inc. Company Profile
5.12.2 Pegasystems Inc. Business Overview
5.12.3 Pegasystems Inc. Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.12.4 Pegasystems Inc. Customer Engagement Solutions Products Introduction
5.13 Verint Systems
5.13.1 Verint Systems Company Profile
5.13.2 Verint Systems Business Overview
5.13.3 Verint Systems Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.13.4 Verint Systems Customer Engagement Solutions Products Introduction
5.14 Nuance Communications Inc.
5.14.1 Nuance Communications Inc. Company Profile
5.14.2 Nuance Communications Inc. Business Overview
5.14.3 Nuance Communications Inc. Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.14.4 Nuance Communications Inc. Customer Engagement Solutions Products Introduction
5.15 Zendesk Inc.
5.15.1 Zendesk Inc. Company Profile
5.15.2 Zendesk Inc. Business Overview
5.15.3 Zendesk Inc. Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.15.4 Zendesk Inc. Customer Engagement Solutions Products Introduction
5.16 Genesys
5.16.1 Genesys Company Profile
5.16.2 Genesys Business Overview
5.16.3 Genesys Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.16.4 Genesys Customer Engagement Solutions Products Introduction
5.17 Calabrio Inc.
5.17.1 Calabrio Inc. Company Profile
5.17.2 Calabrio Inc. Business Overview
5.17.3 Calabrio Inc. Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.17.4 Calabrio Inc. Customer Engagement Solutions Products Introduction
5.18 Avaya Inc.
5.18.1 Avaya Inc. Company Profile
5.18.2 Avaya Inc. Business Overview
5.18.3 Avaya Inc. Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.18.4 Avaya Inc. Customer Engagement Solutions Products Introduction
5.19 Eptica
5.19.1 Eptica Company Profile
5.19.2 Eptica Business Overview
5.19.3 Eptica Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.19.4 Eptica Customer Engagement Solutions Products Introduction
5.20 CRMNEXT
5.20.1 CRMNEXT Company Profile
5.20.2 CRMNEXT Business Overview
5.20.3 CRMNEXT Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.20.4 CRMNEXT Customer Engagement Solutions Products Introduction
5.21 Aspect Software Inc.
5.21.1 Aspect Software Inc. Company Profile
5.21.2 Aspect Software Inc. Business Overview
5.21.3 Aspect Software Inc. Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.21.4 Aspect Software Inc. Customer Engagement Solutions Products Introduction
5.22 Freshworks Inc.
5.22.1 Freshworks Inc. Company Profile
5.22.2 Freshworks Inc. Business Overview
5.22.3 Freshworks Inc. Customer Engagement Solutions Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.22.4 Freshworks Inc. Customer Engagement Solutions Products Introduction

6 Market Analysis and Forecast, By Product Types
6.1 Global Customer Engagement Solutions Sales, Revenue and Market Share by Types (2015-2020)
6.1.1 Global Customer Engagement Solutions Sales and Market Share by Types (2015-2020)
6.1.2 Global Customer Engagement Solutions Revenue and Market Share by Types (2015-2020)
6.1.3 Global Customer Engagement Solutions Price by Types (2015-2020)
6.2 Global Customer Engagement Solutions Market Forecast by Types (2020-2025)
6.2.1 Global Customer Engagement Solutions Market Forecast Sales and Market Share by Types (2020-2025)
6.2.2 Global Customer Engagement Solutions Market Forecast Revenue and Market Share by Types (2020-2025)
6.3 Global Customer Engagement Solutions Sales, Price and Growth Rate by Types (2015-2020)
6.3.1 Global Customer Engagement Solutions Sales, Price and Growth Rate of Cloud
6.3.2 Global Customer Engagement Solutions Sales, Price and Growth Rate of On-premises
6.4 Global Customer Engagement Solutions Market Revenue and Sales Forecast, by Types (2020-2025)
6.4.1 Cloud Market Revenue and Sales Forecast (2020-2025)
6.4.2 On-premises Market Revenue and Sales Forecast (2020-2025)

7 Market Analysis and Forecast, By Applications
7.1 Global Customer Engagement Solutions Sales, Revenue and Market Share by Applications (2015-2020)
7.1.1 Global Customer Engagement Solutions Sales and Market Share by Applications (2015-2020)
7.1.2 Global Customer Engagement Solutions Revenue and Market Share by Applications (2015-2020)
7.2 Global Customer Engagement Solutions Market Forecast by Applications (2020-2025)
7.2.1 Global Customer Engagement Solutions Market Forecast Sales and Market Share by Applications (2020-2025)
7.2.2 Global Customer Engagement Solutions Market Forecast Revenue and Market Share by Applications (2020-2025)
7.3 Global Revenue, Sales and Growth Rate by Applications (2015-2020)
7.3.1 Global Customer Engagement Solutions Revenue, Sales and Growth Rate of BFSI (2015-2020)
7.3.2 Global Customer Engagement Solutions Revenue, Sales and Growth Rate of Consumer Goods & Retail (2015-2020)
7.3.3 Global Customer Engagement Solutions Revenue, Sales and Growth Rate of Telecommunication (2015-2020)
7.3.4 Global Customer Engagement Solutions Revenue, Sales and Growth Rate of Healthcare & Life Sciences (2015-2020)
7.3.5 Global Customer Engagement Solutions Revenue, Sales and Growth Rate of Automotive & Transportation (2015-2020)
7.3.6 Global Customer Engagement Solutions Revenue, Sales and Growth Rate of Media & Entertainment (2015-2020)
7.3.7 Global Customer Engagement Solutions Revenue, Sales and Growth Rate of Travel & Hospitality (2015-2020)
7.3.8 Global Customer Engagement Solutions Revenue, Sales and Growth Rate of Manufacturing (2015-2020)
7.3.9 Global Customer Engagement Solutions Revenue, Sales and Growth Rate of Others (2015-2020)
7.4 Global Customer Engagement Solutions Market Revenue and Sales Forecast, by Applications (2020-2025)
7.4.1 BFSI Market Revenue and Sales Forecast (2020-2025)
7.4.2 Consumer Goods & Retail Market Revenue and Sales Forecast (2020-2025)
7.4.3 Telecommunication Market Revenue and Sales Forecast (2020-2025)
7.4.4 Healthcare & Life Sciences Market Revenue and Sales Forecast (2020-2025)
7.4.5 Automotive & Transportation Market Revenue and Sales Forecast (2020-2025)
7.4.6 Media & Entertainment Market Revenue and Sales Forecast (2020-2025)
7.4.7 Travel & Hospitality Market Revenue and Sales Forecast (2020-2025)
7.4.8 Manufacturing Market Revenue and Sales Forecast (2020-2025)
7.4.9 Others Market Revenue and Sales Forecast (2020-2025)

8 Market Analysis and Forecast, By Regions
8.1 Global Customer Engagement Solutions Sales by Regions (2015-2020)
8.2 Global Customer Engagement Solutions Market Revenue by Regions (2015-2020)
8.3 Global Customer Engagement Solutions Market Forecast by Regions (2020-2025)

9 North America Customer Engagement Solutions Market Analysis
9.1 Market Overview and Prospect Analysis
9.2 North America Customer Engagement Solutions Market Sales and Growth Rate (2015-2020)
9.3 North America Customer Engagement Solutions Market Revenue and Growth Rate (2015-2020)
9.4 North America Customer Engagement Solutions Market Forecast
9.5 The Influence of COVID-19 on North America Market
9.6 North America Customer Engagement Solutions Market Analysis by Country
9.6.1 U.S. Customer Engagement Solutions Sales and Growth Rate
9.6.2 Canada Customer Engagement Solutions Sales and Growth Rate
9.6.3 Mexico Customer Engagement Solutions Sales and Growth Rate

10 Europe Customer Engagement Solutions Market Analysis
10.1 Market Overview and Prospect Analysis
10.2 Europe Customer Engagement Solutions Market Sales and Growth Rate (2015-2020)
10.3 Europe Customer Engagement Solutions Market Revenue and Growth Rate (2015-2020)
10.4 Europe Customer Engagement Solutions Market Forecast
10.5 The Influence of COVID-19 on Europe Market
10.6 Europe Customer Engagement Solutions Market Analysis by Country
10.6.1 Germany Customer Engagement Solutions Sales and Growth Rate
10.6.2 United Kingdom Customer Engagement Solutions Sales and Growth Rate
10.6.3 France Customer Engagement Solutions Sales and Growth Rate
10.6.4 Italy Customer Engagement Solutions Sales and Growth Rate
10.6.5 Spain Customer Engagement Solutions Sales and Growth Rate
10.6.6 Russia Customer Engagement Solutions Sales and Growth Rate

11 Asia-Pacific Customer Engagement Solutions Market Analysis
11.1 Market Overview and Prospect Analysis
11.2 Asia-Pacific Customer Engagement Solutions Market Sales and Growth Rate (2015-2020)
11.3 Asia-Pacific Customer Engagement Solutions Market Revenue and Growth Rate (2015-2020)
11.4 Asia-Pacific Customer Engagement Solutions Market Forecast
11.5 The Influence of COVID-19 on Asia Pacific Market
11.6 Asia-Pacific Customer Engagement Solutions Market Analysis by Country
11.6.1 China Customer Engagement Solutions Sales and Growth Rate
11.6.2 Japan Customer Engagement Solutions Sales and Growth Rate
11.6.3 South Korea Customer Engagement Solutions Sales and Growth Rate
11.6.4 Australia Customer Engagement Solutions Sales and Growth Rate
11.6.5 India Customer Engagement Solutions Sales and Growth Rate

12 South America Customer Engagement Solutions Market Analysis
12.1 Market Overview and Prospect Analysis
12.2 South America Customer Engagement Solutions Market Sales and Growth Rate (2015-2020)
12.3 South America Customer Engagement Solutions Market Revenue and Growth Rate (2015-2020)
12.4 South America Customer Engagement Solutions Market Forecast
12.5 The Influence of COVID-19 on South America Market
12.6 South America Customer Engagement Solutions Market Analysis by Country
12.6.1 Brazil Customer Engagement Solutions Sales and Growth Rate
12.6.2 Argentina Customer Engagement Solutions Sales and Growth Rate
12.6.3 Columbia Customer Engagement Solutions Sales and Growth Rate

13 Middle East and Africa Customer Engagement Solutions Market Analysis
13.1 Market Overview and Prospect Analysis
13.2 Middle East and Africa Customer Engagement Solutions Market Sales and Growth Rate (2015-2020)
13.3 Middle East and Africa Customer Engagement Solutions Market Revenue and Growth Rate (2015-2020)
13.4 Middle East and Africa Customer Engagement Solutions Market Forecast
13.5 The Influence of COVID-19 on Middle East and Africa Market
13.6 Middle East and Africa Customer Engagement Solutions Market Analysis by Country
13.6.1 UAE Customer Engagement Solutions Sales and Growth Rate
13.6.2 Egypt Customer Engagement Solutions Sales and Growth Rate
13.6.3 South Africa Customer Engagement Solutions Sales and Growth Rate

14 Conclusions and Recommendations
14.1 Key Market Findings and Prospects
14.2 Advice for Investors

15 Appendix
15.1 Methodology
15.2 Research Data Source