Chapter 1: Introduction 1.1. Report Description 1.2. Key Benefits For Stakeholders 1.3. Key Market Segments 1.4. Research Methodology 1.4.1. Secondary Research 1.4.2. Primary Research 1.4.3. Analyst Tools & Models Chapter 2: Executive Summary 2.1. Key Findings 2.1.1. Top Impacting Factors 2.1.2. Top Investment Pockets 2.2. Cxo Perspective Chapter 3: Market Overview 3.1. Market Definition And Scope 3.2. Porter'S Five Forces Analysis 3.3. Value Chain Analysis 3.4. Market Evolution / Industry Roadmap 3.5. Patent Analysis 3.5.1. By Region (2004-2018) 3.5.2. By Applicant 3.6. Case Studies 3.6.1. Case Study 01 3.6.2. Case Study 02 3.7. Market Dynamics 3.7.1. Drivers 3.7.1.1. The Need To Protect Brand Reputation And Increase Customer Satisfaction 3.7.1.2. Increase In Need Of Automated Workflow And Streamline Complaint Management Operations 3.7.1.3. Rise In Adoption Of Customer-Centric Strategies And Increase In Awareness About The Benefits Of Complaint Management Software 3.7.2. Restraints 3.7.2.1. Insufficient Useful Data To Resolve Customer Complaints 3.7.3. Opportunity 3.7.3.1. Integration Of New Technologies Such As Ai, And Nlp In Complaint Management Software Chapter 4: Complaint Management Software Market, By Component 4.1. Overview 4.2. Software 4.2.1. Key Market Trends, Growth Factors, And Opportunities 4.2.2. Market Size And Forecast, By Region 4.2.3. Market Analysis, By Region 4.3. Service 4.3.1. Key Market Trends, Growth Factors, And Opportunities 4.3.2. Market Size And Forecast, By Region 4.3.3. Market Analysis, By Region Chapter 5: Complaint Management Software Market, By Type 5.1. Overview 5.2. Integrated 5.2.1. Key Market Trends, Growth Factors, And Opportunities 5.2.2. Market Size And Forecast, By Region 5.2.3. Market Analysis, By Region 5.3. Stand-Alone 5.3.1. Key Market Trends, Growth Factors, And Opportunities 5.3.2. Market Size And Forecast, By Region 5.3.3. Market Analysis, By Region Chapter 6: Complaint Management Software Market, By Deployment 6.1. Overview 6.2. On Premise 6.2.1. Key Market Trends, Growth Factors, And Opportunities 6.2.2. Market Size And Forecast, By Region 6.2.3. Market Analysis, By Region 6.3. Cloud 6.3.1. Key Market Trends, Growth Factors, And Opportunities 6.3.2. Market Size And Forecast, By Region 6.3.3. Market Analysis, By Region Chapter 7: Complaint Management Software Market, By Industry Vertical 7.1. Overview 7.2. Bfsi 7.2.1. Key Market Trends, Growth Factors, And Opportunities 7.2.2. Market Size And Forecast, By Region 7.2.3. Market Analysis, By Region 7.3. Retail 7.3.1. Key Market Trends, Growth Factors, And Opportunities 7.3.2. Market Size And Forecast, By Region 7.3.3. Market Analysis, By Region 7.4. Government & Public Sector 7.4.1. Key Market Trends, Growth Factors, And Opportunities 7.4.2. Market Size And Forecast, By Region 7.4.3. Market Analysis, By Region 7.5. It & Telecom 7.5.1. Key Market Trends, Growth Factors, And Opportunities 7.5.2. Market Size And Forecast, By Region 7.5.3. Market Analysis, By Region 7.6. Hospitality 7.6.1. Key Market Trends, Growth Factors, And Opportunities 7.6.2. Market Size And Forecast, By Region 7.6.3. Market Analysis, By Region 7.7. Healthcare 7.7.1. Key Market Trends, Growth Factors, And Opportunities 7.7.2. Market Size And Forecast, By Region 7.7.3. Market Analysis, By Region 7.8. Others 7.8.1. Key Market Trends, Growth Factors, And Opportunities 7.8.2. Market Size And Forecast, By Region 7.8.3. Market Analysis, By Region Chapter 8: Complaint Management Software Market, By Region 8.1. Overview 8.2. North America 8.2.1. Key Market Trends, Growth Factors And Opportunities 8.2.2. Market Size And Forecast, By Component 8.2.3. Market Size And Forecast, By Type 8.2.4. Market Size And Forecast, By Deployment 8.2.5. Market Size And Forecast, By Industry Vertical 8.2.6. Market Analysis By Country 8.2.6.1. U.S. 8.2.6.1.1. Market Size And Forecast, By Component 8.2.6.1.2. Market Size And Forecast, By Type 8.2.6.1.3. Market Size And Forecast, By Deployment 8.2.6.1.4. Market Size And Forecast, By Industry Vertical 8.2.6.2. Canada 8.2.6.2.1. Market Size And Forecast, By Component 8.2.6.2.2. Market Size And Forecast, By Type 8.2.6.2.3. Market Size And Forecast, By Deployment 8.2.6.2.4. Market Size And Forecast, By Industry Vertical 8.2.6.3. Mexico 8.2.6.3.1. Market Size And Forecast, By Component 8.2.6.3.2. Market Size And Forecast, By Type 8.2.6.3.3. Market Size And Forecast, By Deployment 8.2.6.3.4. Market Size And Forecast, By Industry Vertical 8.3. Europe 8.3.1. Key Market Trends, Growth Factors And Opportunities 8.3.2. Market Size And Forecast, By Component 8.3.3. Market Size And Forecast, By Type 8.3.4. Market Size And Forecast, By Deployment 8.3.5. Market Size And Forecast, By Industry Vertical 8.3.6. Market Analysis By Country 8.3.6.1. Uk 8.3.6.1.1. Market Size And Forecast, By Component 8.3.6.1.2. Market Size And Forecast, By Type 8.3.6.1.3. Market Size And Forecast, By Deployment 8.3.6.1.4. Market Size And Forecast, By Industry Vertical 8.3.6.2. Germany 8.3.6.2.1. Market Size And Forecast, By Component 8.3.6.2.2. Market Size And Forecast, By Type 8.3.6.2.3. Market Size And Forecast, By Deployment 8.3.6.2.4. Market Size And Forecast, By Industry Vertical 8.3.6.3. France 8.3.6.3.1. Market Size And Forecast, By Component 8.3.6.3.2. Market Size And Forecast, By Type 8.3.6.3.3. Market Size And Forecast, By Deployment 8.3.6.3.4. Market Size And Forecast, By Industry Vertical 8.3.6.4. Rest Of Europe 8.3.6.4.1. Market Size And Forecast, By Component 8.3.6.4.2. Market Size And Forecast, By Type 8.3.6.4.3. Market Size And Forecast, By Deployment 8.3.6.4.4. Market Size And Forecast, By Industry Vertical 8.4. Asia-Pacific 8.4.1. Key Market Trends, Growth Factors And Opportunities 8.4.2. Market Size And Forecast, By Component 8.4.3. Market Size And Forecast, By Type 8.4.4. Market Size And Forecast, By Deployment 8.4.5. Market Size And Forecast, By Industry Vertical 8.4.6. Market Analysis By Country 8.4.6.1. China 8.4.6.1.1. Market Size And Forecast, By Component 8.4.6.1.2. Market Size And Forecast, By Type 8.4.6.1.3. Market Size And Forecast, By Deployment 8.4.6.1.4. Market Size And Forecast, By Industry Vertical 8.4.6.2. India 8.4.6.2.1. Market Size And Forecast, By Component 8.4.6.2.2. Market Size And Forecast, By Type 8.4.6.2.3. Market Size And Forecast, By Deployment 8.4.6.2.4. Market Size And Forecast, By Industry Vertical 8.4.6.3. Japan 8.4.6.3.1. Market Size And Forecast, By Component 8.4.6.3.2. Market Size And Forecast, By Type 8.4.6.3.3. Market Size And Forecast, By Deployment 8.4.6.3.4. Market Size And Forecast, By Industry Vertical 8.4.6.4. Australia 8.4.6.4.1. Market Size And Forecast, By Component 8.4.6.4.2. Market Size And Forecast, By Type 8.4.6.4.3. Market Size And Forecast, By Deployment 8.4.6.4.4. Market Size And Forecast, By Industry Vertical 8.4.6.5. Rest Of Asia-Pacific 8.4.6.5.1. Market Size And Forecast, By Component 8.4.6.5.2. Market Size And Forecast, By Type 8.4.6.5.3. Market Size And Forecast, By Deployment 8.4.6.5.4. Market Size And Forecast, By Industry Vertical 8.5. Lamea 8.5.1. Key Market Trends, Growth Factors And Opportunities 8.5.2. Market Size And Forecast, By Component 8.5.3. Market Size And Forecast, By Type 8.5.4. Market Size And Forecast, By Deployment 8.5.5. Market Size And Forecast, By Industry Vertical 8.5.6. Market Analysis By Country 8.5.6.1. Latin America 8.5.6.1.1. Market Size And Forecast, By Component 8.5.6.1.2. Market Size And Forecast, By Type 8.5.6.1.3. Market Size And Forecast, By Deployment 8.5.6.1.4. Market Size And Forecast, By Industry Vertical 8.5.6.2. Middle East 8.5.6.2.1. Market Size And Forecast, By Component 8.5.6.2.2. Market Size And Forecast, By Type 8.5.6.2.3. Market Size And Forecast, By Deployment 8.5.6.2.4. Market Size And Forecast, By Industry Vertical 8.5.6.3. Africa 8.5.6.3.1. Market Size And Forecast, By Component 8.5.6.3.2. Market Size And Forecast, By Type 8.5.6.3.3. Market Size And Forecast, By Deployment 8.5.6.3.4. Market Size And Forecast, By Industry Vertical Chapter 9: Competitive Landscape 9.1. Competitive Dashboard 9.2. Key Developments 9.2.1. New Product Launches 9.2.2. Business Expansions 9.2.3. Partnership 9.2.4. Product Development 9.2.5. Collaboration 9.2.6. Acquisition 9.3. Top Winning Strategies Chapter 10: Company Profiles 10.1. Assurx, Inc. 10.1.1. Company Overview 10.1.2. Key Executives 10.1.3. Company Snapshot 10.1.4. Product Portfolio 10.1.5. Key Strategic Moves And Developments 10.2. Equiniti 10.2.1. Company Overview 10.2.2. Key Executives 10.2.3. Company Snapshot 10.2.4. Operating Business Segments 10.2.5. Product Portfolio 10.2.6. Business Performance 10.2.7. Key Strategic Moves And Developments 10.3. Etq, Llc 10.3.1. Company Overview 10.3.2. Key Executives 10.3.3. Company Snapshot 10.3.4. Product Portfolio 10.3.5. Key Strategic Moves And Developments 10.4. Freshworks Inc. 10.4.1. Company Overview 10.4.2. Key Executives 10.4.3. Company Snapshot 10.4.4. Product Portfolio 10.4.5. Key Strategic Moves And Developments 10.5. Mastercontrol, Inc. 10.5.1. Company Overview 10.5.2. Key Executives 10.5.3. Company Snapshot 10.5.4. Product Portfolio 10.5.5. Key Strategic Moves And Developments 10.6. Oracle Corporation 10.6.1. Company Overview 10.6.2. Key Executives 10.6.3. Company Snapshot 10.6.4. Operating Business Segments 10.6.5. Product Portfolio 10.6.6. R&D Expenditure 10.6.7. Business Performance 10.6.8. Key Strategic Moves And Developments 10.7. Quantivate, Llc. 10.7.1. Company Overview 10.7.2. Key Executives 10.7.3. Company Snapshot 10.7.4. Product Portfolio 10.7.5. Key Strategic Moves And Developments 10.8. Salesforce.Com, Inc. 10.8.1. Company Overview 10.8.2. Key Executives 10.8.3. Company Snapshot 10.8.4. Product Portfolio 10.8.5. R&D Expenditure 10.8.6. Business Performance 10.8.7. Key Strategic Moves And Developments 10.9. Sparta Systems, Inc. 10.9.1. Company Overview 10.9.2. Key Executives 10.9.3. Company Snapshot 10.9.4. Product Portfolio 10.9.5. Key Strategic Moves And Developments 10.10. Zendesk, Inc. 10.10.1. Company Overview 10.10.2. Key Executives 10.10.3. Company Snapshot 10.10.4. Product Portfolio 10.10.5. R&D Expenditure 10.10.6. Business Performance 10.10.7. Key Strategic Moves And Developments 10.11. Zoho Corporation Pvt. Ltd. 10.11.1. Company Overview 10.11.2. Key Executives 10.11.3. Company Snapshot 10.11.4. Product Portfolio 10.11.5. Key Strategic Moves And Developments