Customer engagement solution is broadly defined as solution that manages customer communications and interactions throughout a variety of channels and touchpoints.
Based on the Customer Engagement Solutions market development status, competitive landscape and development model in different regions of the world, this report is dedicated to providing niche markets, potential risks and comprehensive competitive strategy analysis in different fields. From the competitive advantages of different types of products and services, the development opportunities and consumption characteristics and structure analysis of the downstream application fields are all analyzed in detail. To Boost Growth during the epidemic era, this report analyzes in detail for the potential risks and opportunities which can be focused on.

In Chapter 2.4 of the report, we share our perspectives for the impact of COVID-19 from the long and short term.
In chapter 3.4, we provide the influence of the crisis on the industry chain, especially for marketing channels.
In chapters 8-13, we update the timely industry economic revitalization plan of the country-wise government.

Key players in the global Customer Engagement Solutions market covered in Chapter 5:
Microsoft Corporation
eGain Corporation
Lithium Technologies
OpenText Corporation
Nice Systems
SugarCRM
Oracle Corporation
International Business Machines Corporation
ServiceNow Inc.
Salesforce.com Inc.
SAP SE
Pegasystems Inc.
Verint Systems
Nuance Communications Inc.
Zendesk Inc.
Genesys
Calabrio Inc.
Avaya Inc.
Eptica
CRMNEXT
Aspect Software Inc.
Freshworks Inc.

In Chapter 6, on the basis of types, the Customer Engagement Solutions market from 2015 to 2025 is primarily split into:
Cloud
On-premises

In Chapter 7, on the basis of applications, the Customer Engagement Solutions market from 2015 to 2025 covers:
BFSI
Consumer Goods & Retail
Telecommunication
Healthcare & Life Sciences
Automotive & Transportation
Media & Entertainment
Travel & Hospitality
Manufacturing
Others

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 8-13:
North America (Covered in Chapter 9)
United States
Canada
Mexico
Europe (Covered in Chapter 10)
Germany
UK
France
Italy
Spain
Russia
Others
Asia-Pacific (Covered in Chapter 11)
China
Japan
South Korea
Australia
India
South America (Covered in Chapter 12)
Brazil
Argentina
Columbia
Middle East and Africa (Covered in Chapter 13)
UAE
Egypt
South Africa

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025